Customer service

Sweat Caly Paris rose cordons window

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You have questions ?

Do not hesitate to send us an email at

contact@caly-paris.com

or fill out our contact form:

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Faq

01 - Is the caly-paris.com site secure?

Yes, our site is completely secure in HTTPS, our banking partners Stripe and Paypal also guarantee the security of all payments made on caly-paris.com. We adhere to the CNIL, and respect the confidentiality of your personal information

03 - What if the products I ordered have still not arrived?

You can contact us via the contact form or by email at contact@caly-paris.com, a Customer Service Representative will answer your questions from Monday to Friday from 10 a.m. to 7 p.m.

02 - How long will it take for my order to arrive at my place?

As a general rule, an order will reach you within 3 to 5 working days.

04 - I have problems ordering online, who should I contact?

For any online ordering problem, contact the Webmaster: contact@caly-paris.com. An answer will be given to you within 48 hours.

In addition to this, you need to know more about it.

05 - Can I change the order I made?

You can change your order as long as it has not been prepared and shipped. Send us an email at contact@caly-paris.com from Monday to Friday from 10 a.m. to 7 p.m. for a problem of this kind.

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06 - Can I cancel my order?

You can cancel your order if it has not been prepared or shipped, send us an email on contact@caly-paris.com. Otherwise, you can return the product to us once received (Cooling off period: 7 days) to this address: Caly Paris, 12 square de Port Royal 75013 Paris.

Indicate the subject of the return as well as your order details (otherwise the refund will not be possible) and we will pay you back by bank transfer.

07 - I have ordered two or more times without wanting to, what should I do?

Contact the webmaster of the site at this address indicating your error: contact@caly-paris.com

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09 - What are the payment methods accepted by your site?

We accept the secure Carte Bleue payment method, as well as Paypal.

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08 - I have not received a confirmation email for my order, what should I do?

Contact the webmaster of the site who will check the details of your order: contact@caly-paris.com

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10 - What are the costs and delivery times for the parcel?

Delivery costs are systematically indicated at the time of confirmation of your order, the delivery deadlines are 3 to 5 working days.